Fizuro Vendor Terms

This website is operated by FIZURO, INC.. Throughout the site, the terms “we”, “us” and “our” refer to FIZURO, INC.. Signing up to sell on Fizuro.com means you have read and agree to the these terms. Failure to be in compliance with our terms places your account in jeopardy of being immediately terminated.

Please read these terms in their entirety before submitting your application.

 

Section One – Online Store

Once your vendor account is approved, you will be granted access to a vendor portal that provides tools to track your operations on the website. This provides insight on sales, revenue, item performance, customer support along with tools to list and edit your products among other things. Items from popular brands cannot be visible on the website without an Authorization or Resellers agreement, however, such items will be promoted and listed for sale on Fizuro’s social media and in stores.  Once an item(s) is listed, the vendor understands that Fizuro will be listing the item(s) on all of its platforms as seem fit, namely; fizuro.com, Fizuro’s Instagram and Facebook pages, other brand own marketplaces and in Fizuro’s retail stores. Therefore, we reserves the right to list or un-list an item on its platforms.

It is agreed to not submit items to be listed that are already listed on the website in an exact duplicate. Listings submitted that are duplicate of already existing listing will be rejected. Each listing must contain at least one (1) photo properly and accurately representing the item, appropriate name, description and pricing. Every detail should be correct and not misleading.

 

Section Two– Storage and fulfillment

By default, all inventory will be stored at Fizuro’s fulfillment centers in a ready position for sale (there are no additional costs for this) Vendors wishing to store inventory at their facility will be subject to inspection of said facility and will be required to reserve a minimum of one (1) of each listed product for sale on fizuro.com. In this case, vendors are asked to be particularly vigilant of inventory management on their portal. Should an case occur where the item is no longer available, vendors will need to list the product(s) as out of stock. Should a scenario occur where there is an order for the item and the item is no longer available, vendors will be in breach of this agreement and will be at risk of having their vendor account disabled. In a scenario where there is an order and the customer selects pickup but the vendor is storing inventory, the vendor is expected to deliver to product(s) to one of Fizuro’s fulfillment centers for the customer to pickup unless written consent is given for pickup to be done at the vendor’s facility. Should this permission be given, the vendor is expected to make payment in accordance with withdrawal windows to Fizruo by Bank transfers, Cheque, Cash or other agreed upon methods. 

 

Section Three– Advertising

The Vendor is at liberty to use the Fizuro’s branding for advertising but only to, and for the sole purpose of promote its listing on the Fizuro’s platforms. Signing up is indicative of your agreeance to allow Fizuro to promote advertise and market each listing based on Fizuro’s campaigns. 

 

Section Four– Payment 

Revenue earned from sales is calculated using a 15-day window and payment is processed two business days after such time. This is an automatic process that will show up in your vendor dashboard. A sale is qualified to be counted one day after the order is marked complete. Payments are done either by direct deposit with bank transfer or cash, however, cash payments are limited to $200, 000 GYD. Likewise, transactions below $20,000 GYD do not qualify for bank transfer. Bank transfers will attract an additional fee of $1,000 for transfer cost. Cash payments can be picked up at our fulfillment centers or can be delivered depending on staff availability. Of every sale/order, 80% of the product sale price will go to the vendor. 20% along with delivery cost (if applicable) will go to Fizuro.
 
 

Section Four- Refund and chargebacks

Vendors are expected to provide quality products. Each refund or exchange will be investigated to identify the origin that created a dissatisfied customer. Based on our return policy, if a product is determined as faulty, misleading or is identified as the root cause of the return request resulting in a customer refund of any nature, that sale does not qualify for withdrawals. In addition, that particular product will be returned to the vendor. If the transaction is counted among a previous withdrawal, then the amount will be categorized as a chargeback and is money owed to Fizuro inc and will be deducted from future withdrawals. In the event of a one time sale or should it be clear there are no future transactions, then this is money owed to Fizuro inc and payment should be made via cash, bank transfer, cheque or MMG. Failure to make payments beyond a 30 days period will result in litigation. If the transaction was not counted among previous withdrawals, then it will be deducted from future withdrawals.
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